What makes us different from other consulting firms?

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Haigh Solutions LLC recognizes that many

organizations do not have internal staff needed to do the work required for completion of large projects. Our team is able to come alongside your staff and help them work through completion of these necessary but time-consuming and often overwhelming projects. Some of our common projects are listed but this is not an inclusive list of what we can do. If your organization has a special need, you should reach out so we can discuss how we might be able to assist.

• Organizational policies and procedures
• Development of operational procedures (SOPs/SOGs)
• Development of employee handbooks
• Code development (NFPA and ICC)
• Capital Asset Planning
• Development of large equipment sinking funds
• Grant Management

Strategic planning is a process to help organizations frame what it is, what it does, and how it will accomplish its mission in the future. The process helps to identify the vision and provides guidance and direction in choosing the right path for future success. Importantly, it does not deal with decisions made in the future, but decisions made today that will affect the future. Our team of experienced facilitators will help your team members work through an organizational SWOT Analysis (Strengths, Weaknesses, Opportunities, and Threats). Based on the information uncovered in the SWOT, the facilitators will help the team write goals and key performance indicators that will serve as an action plan for the next several years (typically 3 years).

Haigh Solutions LLC has done strategic planning work in both the public and private

sectors and is applauded for our simple and straightforward approach to planning. Our

belief is that the process should not be complicated, overly difficult, and the final product should be simple and easy to use. Anything else becomes another document that sits on the shelf and collects dust.

As leaders prepare or get promoted, it is important to recognize that the wisdom of King Solomon does not automatically descend upon you, making you suddenly equipped to lead your team. You may have learned fantastic principles of leading in business school or at University, but these principles fall short when you are neck deep in alligators (i.e., those you are assigned to lead) and you need to employ skills that you may not yet have developed. That is where we come in. Haigh Solutions LLC has a team of experienced leaders who can come alongside you providing coaching and mentoring as you learn to navigate the challenges of leading. These coaching/development sessions are customizable for your unique needs, including the fact that our coaches will “pick up the phone” when you need to bounce a situation off a trusted confidant. As part of the coaching/development process, our coaches will focus significant attention on your role in succession planning for the future of your organization or your future outside your current organization. Our work in this area is a true “iron sharpens iron” experience.

Organizational studies are a highly customized in-depth evaluation of an organization driven by qualitative and quantitative data analysis conducted by our highly experienced field-specific consultants. Studies may range from full organizational audits to reviews of specific challenges that are being faced by our clients. Clients are provided with a detailed written report including recommendations. Often this includes a final presentation to senior leadership or elected officials detailing

our findings as well as recommendations for a path forward. Examples of studies include but are not limited to:

• Full organizational audits (agency evaluation and assessment)
• Organizational structure, staffing, resource deployment analysis
• Operational Assessment
• Consolidation and Mergers (functional, administrative, full consolidation)
• Special project financial analysis
• Community Risk Reduction/Standard of Cover
• PSAP/Dispatch/9-1-1 Communication Center Analysis

Haigh Solutions LLC offers “consultant on retainer” contracts availing our team assist with your consulting and management assistance needs. The consultant on retainer program is specifically designed for organizations who need ongoing administrative/management support but are not at a size where they can employ additional team members to do this work. Using our organizational immersion model, our Haigh Solutions LLC team will come alongside you to do the work necessary to complete projects that simply would not get done with limited staffing or time management constraints. We want to be your partner in creating excellence. The consultant on retainer model is tremendously effective in moving your organization forward.

The Center for Public Safety Excellence (CPSE) has become the gold standard for fire service organizations looking to meet the unique needs of the communities they serve. The CPSE process, whether you are seeking accreditation or not, is daunting and challenging for even the best organizations. Haigh Solutions LLC is equipped to provide consultants who can lead your department/district through the process while assisting with the development of the necessary documents for submittal to CPSE.

Managing your team is a critical aspect of providing quality service. Our experienced HR professionals can assist with all aspects of managing your workforce (volunteer or paid). Common focus areas include, but are not limited to:

• Employee Recruitment
• Employee hiring and onboarding standard/procedures
• Job description development
• Employee evaluation systems
• Best practices in employee retention
• Policy development
• Internal investigations/Employee Discipline